“Building Careers at the World’s Best All Inclusive Family Resort”
Former Island Routes Supervisor Mrs. Sandra Been has recently been promoted to the position of Destination Manager. In this new role, Mrs. Been will be responsible for overseeing and managing all staff, handling of the relationships with local tour operators, recruiting of new and innovative local tours as well as managing and maintaining the current tours.
Sandra was first employed at Beaches Turks & Caicos in February 2004 as Tour Desk Manager. When asked about how she feels about her new role, Sandra stated; “I am both nervous and excited about the new challenges that come with the position I now hold. My goal is to keep my clients happy and always do my best.”
Mr. Sheldon Wilson has been promoted to Executive Assistant Manager. He previously held the post of Village Manager (Key West Village). Mr. Wilson will be responsible for assisting the General Manager in the day to day operations associated with managing the resort.
Sheldon has completed the Leadership Action Training Certification – Fullerton Management Training Group, Guest Services Professional Certification – American Hotel and Lodging and the Sandals Certified Management Specialist Training. Sheldon joined BTC in 2013 as a Night Auditor and was promoted to Night Manager and Evening Manager shortly after.
“I am extremely excited about the promotion and looking forward to taking on my new role as Executive Assistant Manager and making my contribution to the tourism sector while ensuring that Beaches Turks & Caicos remain the number 1 family resort in the world!” stated Mr. Wilson.
Ms. Owenta Coleby has been promoted to Human Resource Manager. She started at BTC in 2018 and previously acted in the role until being made official in 2022. Ms. Coleby is now responsible for the day to day planning and execution of strategic HR functions for the resort in addition to overseeing the recruitment, retention, employee engagement and welfare strategies. She will also collaborate with the Learning and Development Team, along with the “people” leaders to develop and execute our “people” development strategies.
A key part of her responsibility is to facilitate a harmonious relationship with the team members and external stakeholders through effective communication. This allows the leadership of the company to effectively communicate the goals and objectives of the organization which will allow the team members to perform to the best of their abilities.
Owenta is currently completing her Masters in Human Resources Management and Development and is a Certified Recruitment and Compliance Specialist
“I feel grateful to be able to serve the team members at Beaches Turks and Caicos Resort Villages and Spa in this capacity, and also to be a part of the World’s Best Hospitality Experience Provider. My belief is that in everything I do, I must put my best forward and let my work speak for me!” stated Ms. Coleby.
Mrs. Christelle Demosthene-Heron has been promoted to Weddings Manager. She previously served as the Assistant Weddings Manager after joining BTC in 2002 as a Waitress, Hostess and then Supervisor. In her new role, she will be responsible for Wedding Planning, Staff Development, Wedding Coordination and Execution, Monitoring and Reporting.
Christelle is a certified Hospitality Department Trainer, Certified Wedding Planner, Certified Events Manager, and Certified Hospitality Supervisor. She also received her Hospitality Certification from the Global University for Life Long Learning.
“I am grateful for this wonderful opportunity, on a day to day basis I remind myself that in life, where you start isn’t where you finish and I can attest to that after working with the company for 15 plus years. I’ve learned, I’ve grown and I’ve persevered as an individual as well as a professional,” stated Mrs. Demosthene-Heron.
Mrs. Sandra Lightbourne has been promoted to Executive Office Manager. She previously held the position of Executive Administrative Assistant after joining BTC in 2013 as Administrative Assistant.
In her new role, she will be responsible for effectively and efficiently managing the Administration Department which provides support for the General Manager, Hotel Managers, the Operations Manager and the Village Managers.
Managing guest complaints and special requests, internal travel preparations and liaising with the Sandal Resort International Corporate Office. She has received certifications in Customer Service, Sales and Marketing.
“It has been a pleasure to be a part of the Beaches Turks and Caicos Family. I look forward to working hard in my new role and intend to do my best to live up to all expectations,” stated Mrs. Lightbourne.
Mr. Alpheus Pinder has been promoted to the role of Village Manager. He previously held the post of Night Manager since joining in 2019.
Mr. Pinder has numerous years of experience in Tourism in the Turks and Caicos Islands as well as the Bahamas.
“I couldn’t be more excited about being promoted to Village Manager. I have enjoyed every second here at Beaches Turks and Caicos and I look forward to more success in my future,” stated Mr. Pinder.
Ms. Kanora Seymour has been promoted to the post Departure Lounge Manager. She previously held the post of reservation agent since joining in 2013. In her new role, she will be responsible for coordinating the transportation of guest to and from the airports, as well managing the relationship between the local taxi drivers, VIP transportation drivers and Beaches Turks and Caicos.
“I am honored to receive the opportunity to serve as the Departure Lounge Manager at Beaches Turks and Caicos. I intend to excel in this role as I have in my previous post,” stated Ms. Seymour.
Commenting on the recent promotions, James McAnally, General Manager, Beaches Turks & Caicos stated: “Beaches Turks and Caicos has always prioritized career development from within our organization. As you would have noticed, many of the recent promotions are staff that joined our family in a less senior capacity and were promoted multiple times having taken advantage of many training and development options made available to our staff. This is a testament to our Learning and Development program that is unmatched. Most importantly, these individuals have demonstrated a tenacity and passion to not only excel and climb the ranks, but to exceed the expectations of our guest, which is what we are known for here at the worlds #1 All Inclusive Family Resort.”